Billing & Insurance
Our billing team does their best to make insurance claims as painless as possible.
Our billing team does their best to make insurance claims as painless as possible.
We bill participating insurance companies for you, including secondary insurance. In order to file claims with contracted insurance plans, we must have completed financial information forms and a copy of insurance card(s) for each covered member on file. After insurance has responded on charges, any outstanding balance is due at the first billing.
Please bring your child’s current insurance card with you to each visit. This helps ensure that the proper information is processed, and the appropriate insurance is billed for that day’s visit.
Depending on your insurance policy, a copayment and/or deductible may be required at the time of service. These payments are expected to be made at the time of service. Payment may be made by credit card, check or in cash. We also accept Health Savings Account (HSA) cards for payment.
We are happy to work with families that prefer to pay directly for services because they do not have insurance. For such patients, a time of service discount will be applied to the bill if settled in full on the day of service. This discount does not apply after the day of the visit.
Because each insurance policy is different, it is impossible for us to know what are your particular benefits may be. Therefore it’s important to contact your insurance company if you have any questions regarding your benefits, and for you to know what your payment obligations will be at the time of service.
Please contact us if you have concerns regarding your insurance and we will be happy to help or direct your questions to our billing company.
Payment in full is due at the time services are rendered. For your convenience, we accept MasterCard, Visa, Discover, American Express, debit cards, checks, and cash. We also accept Health Savings Account (HSA) cards for payment.
In order to make sure that we can collect your portion of the bill once your insurance company processes the claim, we require that a valid credit card be kept on file with the practice. Your card will only be charged the outstanding amount that your insurance company determines to be ‘patient responsibility’, as spelled out in your Explanation Of Benefits (EOB). Once your card is charged, a receipt will be sent to you by email.
If you would like to make arrangements to pay the amount by installments, please notify the office in advance.
Missing an appointment without giving us 24 hours notice deprives our other patients of available appointment slots. Failure to notify our office in a timely manner will result in a no show fee of $25. Repeated no-shows may result in the family being advised to transfer care to another practice.
For your convenience, you can make a payment online through our secure patient portal.
80 East Main Street
Middletown, CT 06457
Phone
(860) 740-7331
Fax
(866) 245-8932
Poison Control (24/7)
(800) 222-1222
Monday
8:00 am - 4:30 pm
Tuesday
8:00 am - 6:00 pm
Wednesday
8:00 am - 4:30 pm
Thursday
8:00 am - 6:00 pm
Friday
8:00 am - 4:00 pm
Saturday
8:00 am - 12:00 pm
Most Saturdays
Please call us to schedule an appointment.
If your child’s illness or injury is life-threatening, call 911.
If you have an urgent matter that truly cannot wait until regular office hours, please call our office and the answering service will connect you to our triage nurse or our emergency on-call provider.
We aim to keep you out of the emergency department and most urgent issues can be expertly managed by our triage nurse or one of our providers. We do ask that you are respectful of our time when the office is closed and only call us if it a true urgent concern.
For routine matters such as scheduling an appointment or a refill, we kindly ask that you call us during regular business hours.